These Terms & Conditions constitute a legally binding agreement between you and winbat governing your access to and use of the winbat platform, including all casino games, sports betting services, account features, and payment facilities.
Important Notice: Please read these Terms & Conditions carefully before creating an account or placing any bets on the winbat platform. By registering an account, accessing any winbat service, or making a deposit, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must not use the winbat platform.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
References to the singular include the plural and vice versa. Section headings are for convenience only and do not affect interpretation. These Terms are governed by the general principles of applicable commercial law.
2.1 Age Requirement. The winbat Platform is strictly for adults. You must be at least 18 years of age to register an account or use any winbat Service. By registering, you represent and warrant that you are 18 years old or older. winbat reserves the right to request proof of age at any time. Accounts found to belong to individuals under 18 will be immediately closed and all funds therein forfeited.
2.2 One Account Per User. Each individual may register only one (1) winbat account. Operating multiple accounts — whether under your own name or using third-party identities — is a material breach of these Terms and will result in immediate suspension of all associated accounts and forfeiture of balances.
2.3 Registration Information. When creating an account, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, valid mobile number, and preferred BDT payment method. winbat is not liable for losses arising from your provision of inaccurate information.
2.4 Account Verification (KYC). Prior to processing any withdrawal, winbat will conduct identity verification. You may be required to submit a government-issued photo ID (National ID card, passport, or driving licence), proof of address, and documentation confirming ownership of your registered payment method (bKash, Nagad, Rocket, Upay, or bank account). Failure to complete KYC verification within a reasonable period will result in withdrawal requests being placed on hold.
2.5 Jurisdictional Restrictions. The winbat Platform is operated for Bangladeshi players. Users accessing the Platform from jurisdictions where online gambling is prohibited or where winbat has not verified compliance do so at their own risk. winbat makes no representation that the Services are appropriate or lawful in all locations.
3.1 Credential Security. You are solely responsible for maintaining the confidentiality of your winbat Login credentials, including your username, password, and any two-factor authentication (2FA) codes associated with your account. winbat will never ask you for your password via any communication channel.
3.2 Unauthorized Access. You must notify winbat immediately at if you suspect unauthorized access to your account or if your login credentials have been compromised. winbat will take reasonable steps to secure your account upon receiving such notice, but is not liable for losses incurred before notification is received.
3.3 Account Non-Transferability. Your winbat account is personal and non-transferable. You may not sell, transfer, or otherwise assign your account or any associated balance to any third party. Any such attempt will result in immediate account closure.
3.4 Shared Device Usage. If you access your winbat account from a shared or public device, you are responsible for ensuring you log out completely after each session. winbat bears no responsibility for losses arising from unauthorized session access on shared devices.
4.1 Accepted Payment Methods. winbat accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are denominated in Bangladeshi Taka (৳). winbat does not accept deposits from payment methods not registered in your name.
4.2 Minimum Deposit. The minimum deposit amount is ৳100 across all accepted payment methods. There is no maximum deposit limit imposed by winbat directly, though individual payment service providers may apply their own daily or per-transaction ceilings.
4.3 Deposit Processing. Deposits made via bKash, Nagad, Rocket, and Upay are credited to your winbat account within minutes of transaction confirmation. Bank transfer deposits may take up to one (1) business day. winbat is not responsible for delays caused by payment service provider processing times or technical outages on the provider's network.
4.4 Withdrawal Conditions. Withdrawals are subject to the following conditions:
4.5 Withdrawal Processing Times. bKash and Nagad withdrawals typically clear within 5–15 minutes of approval. Rocket and Upay withdrawals generally complete within 30 minutes. Bank transfer withdrawals may take up to one (1) business day depending on the receiving institution.
4.6 Transaction Fees. winbat does not charge any processing fee on BDT deposits or withdrawals. Third-party payment providers may apply their own transaction fees independent of winbat's control. Users are advised to consult their payment provider's fee schedule.
4.7 Fraudulent Transactions. Any deposit identified as fraudulent, charged back, or reversed by the originating payment provider will result in immediate suspension of your account and the deduction of the corresponding amount from your available balance. winbat cooperates fully with payment providers and relevant authorities in investigating fraudulent activity.
5.1 General Bonus Terms. winbat may offer welcome bonuses, deposit match bonuses, free bets, free spins, reload bonuses, seasonal promotions (including Eid, Pohela Boishakh, BPL season, and Victory Day offers), and loyalty rewards from time to time. All bonuses are subject to the specific terms published alongside each offer, which supplement and are incorporated into these Terms.
5.2 Wagering Requirements. Unless stated otherwise in a specific promotion's terms, all Bonus Funds are subject to a wagering requirement. Bonus Funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirement has been met in full. Wagering requirements, minimum odds restrictions, and eligible game contributions will be specified in each promotion's dedicated terms page.
5.3 One Bonus Per User. Each promotional offer is available once per user, per household, per IP address, and per payment method account number, unless explicitly stated otherwise. Attempting to claim the same promotion multiple times using different accounts constitutes abuse and will result in account suspension.
5.4 Bonus Expiry. Bonus Funds and any associated free bets or free spins will expire if not used or if wagering requirements are not fulfilled within the time period specified in the relevant promotion's terms. Expired Bonus Funds are automatically removed from account balances without compensation.
5.5 winbat's Right to Amend or Withdraw Promotions. winbat reserves the right to modify, suspend, or withdraw any bonus or promotion at any time and without prior notice. In the event of a promotion being withdrawn, winbat will honour any Bonus Funds already credited to User accounts at the time of withdrawal, subject to applicable wagering requirements.
5.6 Bonus Abuse. winbat employs automated and manual monitoring to detect patterns consistent with bonus abuse, including but not limited to: low-risk hedging strategies designed to complete wagering requirements without genuine play risk, use of multiple accounts, and collusion between players. Where bonus abuse is detected, winbat reserves the right to void Bonus Funds, cancel associated winnings, and close the relevant account.
6.1 Acceptance of Bets. All bets placed on the winbat Platform are subject to acceptance at winbat's discretion. winbat reserves the right to decline, limit, or void any bet without prior notice, including bets placed on events affected by irregular activity or bets that exceed published market limits.
6.2 Minimum and Maximum Stakes. Minimum and maximum stake limits apply to all betting markets and casino games on the winbat Platform. These limits are displayed within each game or market interface and may vary by game type, event, and user account tier. winbat reserves the right to adjust individual account stake limits at any time.
6.3 In-Play Betting. In-play (live) betting markets are subject to rapid odds changes reflecting real-time event developments. winbat does not guarantee that any in-play bet request will be accepted at the displayed odds. Delays in data feeds or platform connectivity may result in in-play bets being voided.
6.4 Voided Bets. Bets may be voided in the following circumstances: the event is abandoned or postponed without rescheduling within 48 hours; the event result cannot be officially confirmed; incorrect odds were published due to a manifest error; or the relevant game provider declares the round void. Voided bets are returned to the User's available balance as real-money funds.
6.5 Manifest Errors. If winbat or a game provider publishes obviously incorrect odds, prices, or game parameters — including typographical errors — winbat reserves the right to void any bets placed at such erroneous values and to correct the error without liability to the User.
6.6 Game Providers and RNG Certification. All casino games offered on the winbat Platform are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Game outcomes are determined by independently tested and certified random number generator (RNG) systems. winbat does not operate proprietary game software and relies on provider-certified systems for game integrity.
6.7 Disconnection Policy. In the event of a connection failure during a casino game round or a live bet placement, winbat's server logs constitute the authoritative record of the game state at the time of disconnection. winbat will not be held liable for losses arising from internet connectivity issues on the User's side.
The following activities are strictly prohibited on the winbat Platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to relevant legal authorities:
8.1 Our Commitment. winbat is committed to promoting responsible gambling. We believe that gambling should be an enjoyable form of entertainment, not a source of financial hardship or emotional distress. winbat provides a comprehensive suite of responsible gaming tools to all account holders, accessible directly from the account dashboard following winbat Login.
8.2 Available Responsible Gaming Tools. The following tools are available to all winbat Users at no cost:
8.3 Seeking Help. If you believe gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use the self-exclusion tool immediately and to contact our support team at . Support is available 24 hours a day, seven days a week, on Bangladesh Standard Time (BST, UTC+6). For more detailed guidance, please visit our Responsible Gaming page.
8.4 Minor Protection. winbat strictly prohibits access to the Platform by individuals under 18 years of age. If you have reason to believe that a minor has accessed the winbat Platform using your account or device, you must notify winbat immediately and take steps to restrict access, including enabling device-level parental controls.
9.1 Ownership. All content on the winbat Platform — including but not limited to the winbat brand name and logo, website design, user interface layout, graphics, text, software, game integrations, and data compilations — is the exclusive property of winbat or its licensors and is protected by applicable intellectual property law.
9.2 Limited Licence. winbat grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content.
9.3 Restrictions. You must not scrape, copy, reverse-engineer, decompile, or otherwise extract any part of the Platform's software or content. Unauthorized use of winbat's intellectual property may result in legal action.
10.1 Platform Availability. winbat provides the Platform on an "as is" and "as available" basis. While winbat takes reasonable steps to maintain continuous availability, we do not guarantee uninterrupted access. Scheduled maintenance, emergency technical interventions, third-party infrastructure failures, and force majeure events may result in temporary unavailability. winbat will not be liable for losses incurred during periods of planned or unplanned downtime.
10.2 Gambling Losses. winbat provides a gambling and gaming platform. The nature of gambling means that Users will inevitably experience losses. winbat is not liable for any gambling losses incurred by Users during normal, uninterrupted use of the Platform.
10.3 Third-Party Services. The winbat Platform integrates third-party payment services (bKash, Nagad, Rocket, Upay, and banking partners) and third-party game providers. winbat is not responsible for the acts or omissions of any third-party service provider, including payment processing delays, game software errors not attributable to winbat's infrastructure, or data incidents originating on a provider's systems.
10.4 Maximum Liability. To the maximum extent permitted by applicable law, winbat's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform shall not exceed the total value of deposits made by you to your winbat account in the thirty (30) days immediately preceding the event giving rise to the claim.
10.5 Exclusion of Consequential Losses. winbat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the Platform, whether based in contract, tort, or any other legal theory.
11.1 Data Collection. winbat collects personal data from Users as part of the account registration, KYC verification, and platform operation processes. The categories of data collected, the purposes for which it is processed, and the rights available to Users are described in full in the winbat Privacy Policy, which is incorporated into these Terms by reference.
11.2 Security Measures. winbat applies 256-bit SSL/TLS encryption to all data transmitted between the User's browser and the Platform. Account credentials are stored as salted cryptographic hashes. Payment data is processed through certified payment gateways and is not stored on winbat's primary servers in unencrypted form.
11.3 Marketing Communications. By registering an account, you consent to receiving transactional communications from winbat (including deposit confirmations, withdrawal notifications, and security alerts). Promotional communications are opt-in only and may be managed through your account notification preferences at any time.
11.4 Data Sharing. winbat does not sell personal data to third parties. Data is shared only with service providers strictly necessary for platform operation (payment processors, KYC providers, game studios) and with law enforcement or regulatory authorities where required by law.
12.1 Amendments. winbat reserves the right to amend these Terms & Conditions at any time. Amendments will be communicated to registered Users via the email address on file or via a prominent notice on the Platform. Continued use of the Platform following notification of an amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure.
12.2 Account Closure by User. You may request closure of your winbat account at any time by contacting support at . Upon closure, any remaining real-money balance (net of any voided Bonus Funds) will be returned to you via your registered payment method, subject to completed KYC verification.
12.3 Account Closure by winbat. winbat reserves the right to suspend or permanently close any account at its sole discretion, including for breach of these Terms, suspected fraudulent activity, regulatory requirements, or commercial reasons. In cases of closure for breach, winbat may forfeit any balance held in the account.
12.4 Survival. Provisions of these Terms that by their nature should survive termination of your account — including sections relating to intellectual property, limitation of liability, prohibited conduct, and dispute resolution — shall continue to apply after account closure.
12.5 Entire Agreement. These Terms & Conditions, together with the winbat Privacy Policy, Responsible Gaming Policy, and any specific promotion terms, constitute the entire agreement between you and winbat regarding your use of the Platform and supersede all prior representations, agreements, or understandings.
Questions about these Terms?
Contact the winbat support team at . Support is available 24/7 on Bangladesh Standard Time (BST, UTC+6).
The commitments built into these Terms reflect winbat's broader promise to Bangladeshi players: a safe, transparent, and fair platform.
Every session on winbat is protected by 256-bit SSL/TLS encryption — the same standard applied by Bangladesh's major commercial banks. Your account credentials and payment data are never transmitted in plain text.
All casino games on winbat are supplied by internationally certified studios — Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. Every game uses an independently tested RNG. Outcomes are never manipulated.
winbat charges no conversion fees or processing fees on BDT deposits and withdrawals. bKash and Nagad withdrawals clear in minutes. Your money moves in Bangladeshi Taka, without currency risk or hidden charges.
Identity verification at winbat is a one-time process completed before your first withdrawal. It protects your funds and keeps the platform safe for all users. Once complete, subsequent withdrawals process automatically.
Deposit limits, loss limits, cooling-off periods, and self-exclusion are available to every winbat account holder from day one. These tools are a core part of the Platform, not an optional add-on buried in settings.
winbat's customer support team operates on Bangladesh Standard Time around the clock, every day of the year. Questions about these Terms, account issues, or payment queries are handled by staff who understand the Bangladeshi market.
Browse our FAQ for quick answers, explore the winbat Casino, or contact our support team directly — available 24/7 on Bangladesh Standard Time.